Support

Get In touch with the Fairline parts support team for more details about a product or shipping

Can’t find the part you’re looking for? Whether you have questions about our products or need shipping information, our dedicated team is here to help you with prompt and personalised service.

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FAQs

Find answers to common questions about Fairline parts, products and services.

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How do I find my Hull Identification Number (HIN) number?

To find your Hull Identification Number or HIN number for your Fairline yacht, check the starboard (right) side of the transom, where the hull meets the rear of the boat. The HIN is typically a 12-character code that includes both letters and numbers. It may also be located on the boat's registration documents or in the owners manual. If you have difficulty locating it, feel free to reach out to our supprot team for assistance.

How can I track my order?

You can track your order by logging into your account on our website and visiting the "Order History" page. Here you'll be able to find the tracking number and the status of your shipment.

What is the warranty policy for Fairline parts?

All Fairline parts come with a standard warranty that covers defects in materials and workmanship for the specified period of 1 year. If you encounter any issues with your purchase, please contact our support team with your order details, and we'll guide you through the warranty claim process.

Is it possible to order items that aren't listed on the Fairline parts website?

Yes, if you're looking for a specific part that isn't available on our website, please contact our support team. We can assist you in checking availability and placing a special order to meet your needs.

Why is my order taking longer to process?

Some parts may take extra time to source due to limited availability, special manufacturing requirements, or high demand. We work closely with our suppliers to secure these items as quickly aspossible, and we'll keep you updated on the status of your order. If you have any questions or need further information, please reach out to our support team.

Delivery information

Please note that some items may require a lead time for delivery due to their specialised nature or limited availability. We strive to process orders as quickly as possible, but for custom or hard-to-find parts, additional time may be needed. Once your order is placed, we will keep you informed about the estimated delivery timeframe. If you have any questions about specific items and shipping times, feel free to reach out to our support team for more information.

Register Your Boat HIN for a Lifetime Ownership Benefits

By registering your HIN, you'll gain access to exclusive owner benefits, including tailored support, product updates, and personalised assistance to enhance your Fairline ownership experience.

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